Legal
Sub-processors
Effective date: 1 June 2026
To provide the Riya platform, Synvolve Intellis Private Limited engages the third-party service providers (“sub-processors”) listed below. Each is bound by a data processing agreement and is permitted to process personal data only as necessary to deliver its service. This list is referenced by our Privacy Policy and Data Processing Agreement.
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Google Cloud | Cloud hosting, compute, database, object storage, networking | All platform data: account, usage, conversation logs, knowledge-base content (encrypted at rest) | India (Mumbai) |
| Google (Gemini on Vertex AI) | AI inference powering agent responses (chat and voice), and the voice of Premium voices | Prompt and conversation content, and call audio on Premium voices, sent at inference time | Google Cloud; may be outside India |
| Sarvam AI | Speech recognition and speech synthesis on calls that use Basic voices | Caller audio and the text of the agent's replies on those calls, at processing time | India |
| Plivo | Phone calls, SMS and WhatsApp messaging, through the customer's own Plivo account | Phone numbers, call audio, message content and delivery metadata for those channels | Plivo infrastructure; may be outside India |
| Meta Platforms | WhatsApp Cloud API, Instagram and Facebook Messenger — only when a customer connects these channels | Message content and sender identifiers on those channels | Meta infrastructure; outside India |
| Telegram | Telegram messaging — only when a customer connects a Telegram bot | Message content and sender identifiers on that channel | Telegram infrastructure; outside India |
| Razorpay Software Private Limited | Payment processing, subscriptions, and refunds | Billing contact details, payment/subscription metadata (card/bank data handled by Razorpay; we do not store it) | India |
| Brevo (Sendinblue) | Transactional email delivery (OTP, receipts, notifications) | Recipient email address and message content (verification codes, invoices, alerts) | European Union |
Cross-border transfers
Core platform data is hosted in India, on Google Cloud (Mumbai). Certain sub-processors (AI inference, messaging channels and transactional email) may process data outside India; such transfers are made under appropriate safeguards and only to the extent necessary to provide the Service. Customers in the UAE: data may be processed outside the UAE as described above.
If you configure your own AI provider in your workspace (for example OpenAI, Anthropic or Azure OpenAI), that provider processes conversation content under your own agreement with them and is not our sub-processor.
Changes & notice
We may add or replace sub-processors as the Service evolves. To be notified of changes, email support@riyabot.com and request to be added to our sub-processor change list.