Healthcare
Patient calls answered, appointments kept.
Agents that handle appointments, reminders, report-collection questions and post-discharge follow-ups — on calls, WhatsApp and your website, branded as your hospital or clinic.
Ananya
Patient Care Assistant · CareFirst Hospitals (example)
Type a message…
- 24/7
- Answers day and night
- 11
- Languages
- Calls · WA · Web
- Channels it answers on
- Handover
- Flags your staff when needed
What the agent does
The jobs your customers call about.
- 01
Appointment Booking & Reminders
Patients book, reschedule or cancel by chat, voice or WhatsApp, in their preferred language, against the slots your system exposes.
- 02
Report Collection Queries
Tells patients when and how to collect their reports, and directs any question about results to their doctor.
- 03
Discharge Follow-Up
Outbound calls after discharge to check on recovery and medication, and to book the follow-up visit.
- 04
Medication Reminders
Scheduled reminders by WhatsApp, SMS or a call.
- 05
Billing & Insurance Questions
Explains bills, cashless and reimbursement steps, and pre-authorisation requirements from your material.
- 06
Department Navigation
Helps patients find the right department, doctor and timings without waiting on hold.
Common questions
How is patient data protected?
The platform is designed to help you meet your DPDPA obligations, with consent messages, retention settings and audit logs that you control. Conversations are encrypted in transit and at rest, and each workspace's data is isolated. The platform is hosted in India (Google Cloud, Mumbai), but AI inference by Google Gemini may process conversation content outside India. You can turn on PII masking so card, Aadhaar and PAN numbers are masked in chat transcripts, and set how long conversations are kept.
Can the agent handle emergencies?
No — it is not a triage tool. Configure it to give your emergency numbers immediately, and set escalation rules so conversations that mention an emergency are flagged and your staff are alerted at once.
Can it connect to our HIS or appointment system?
Through webhooks and custom HTTP tools, the agent can call any API you run — to look things up or to record what the customer asked for. There is also a native connector for the Synviora CRM.
What languages does the agent support?
On Basic, 11 Indian languages: English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, Punjabi and Odia, with a voice you choose for each. On Premium, 97 languages including Arabic, detected automatically.
Can we use WhatsApp for reminders and follow-ups?
Yes. WhatsApp (through Plivo or the Meta Cloud API), SMS and outbound calls can all run reminders and post-discharge follow-ups from the same agent.
What happens when a patient needs a person?
The agent flags the conversation for your team and alerts them by WhatsApp, SMS or webhook with the transcript, so nobody has to ask the customer to repeat themselves. Your team can reply from the inbox, and on a phone call the agent can transfer the caller to a staff member with a short summary.
Tell Riya about your business.
She'll set up the rest.
30 minutes of calling included · no card needed for the trial